Alerts Management | Braid Technologies, Inc. Help Center

The Alerts interface in Braid is a central hub for managing alerts related to transactions, compliance checks, and approvals. It is designed to help users quickly identify and address issues such as flagged transactions, OFAC screenings, and items requiring dual authorization. The Alerts UI provides a detailed overview of each alert and includes filtering and export options for streamlined management.

Key Features

Alerts Table:

The table displays a list of all active and resolved alerts with the following details:

Alert ID: A unique identifier for each alert.
Type: The nature of the alert, which may include:

Dual Approval: Alerts requiring dual authorization to proceed.
OFAC: Alerts generated when a transaction or individual matches a name on a sanctions list.
Transaction Review: Alerts for transactions flagged as duplicates or needing further scrutiny.

Status: Indicates the current status of each alert:

Open: Alerts that need further action or review.
Closed: Alerts that have been addressed and resolved.

Context Type: Specifies the context of the alert, such as a File Name or Transaction.
Context ID: A reference ID linked to the specific file or transaction that triggered the alert, allowing users to quickly access related details.
Description: Provides a brief explanation of the alert, such as reasons for OFAC flags or duplicate transaction detection.

Filtering and Search Options:

Filters: Customize the displayed alerts by adjusting columns and density, making it easier to focus on specific types or statuses.
Search Bar: Quickly locate alerts by typing in keywords, IDs, or phrases, helping users to find specific items faster.

Export Functionality:

Export: The EXPORT button allows users to download the entire list of alerts for offline review or record-keeping. This feature is particularly useful for compliance audits, regulatory reporting, or maintaining internal documentation.

How to Use the Alerts Interface

Monitor Active Alerts:

Access the Alerts page to view a list of both active and resolved alerts.
Use the Status column to quickly identify Open alerts that require immediate attention.
Sort alerts by Type (e.g., OFAC, Dual Approval) to prioritize your workflow based on the most critical items.

Review and Resolve Alerts:

Click on the Context ID of an alert to view detailed information about the underlying transaction or file that triggered the alert.
For OFAC alerts:

Review the details to determine if the potential match requires further investigation.
Take appropriate actions such as holding, releasing, or reporting the transaction.

For Dual Approval alerts:

Ensure that both required authorizations are completed before proceeding.
Update the status of the alert to Closed once resolved.

For Transaction Review alerts:

Investigate any flagged transactions for possible duplicates or other issues.
Resolve and close the alert if no further action is needed.

Apply Filters for Targeted Insights:

Use the Filters to display alerts relevant to a specific category, such as a particular alert type or status.
Adjust the Density settings for a more compact or detailed view of the alerts list.
Use the Search Bar to find alerts by ID or keywords, making it easier to locate specific items without scrolling through the list.

Export Alerts for Compliance:

Click the EXPORT button to download a copy of the alerts list.
The exported data can be used for:

Internal audits and reviews.
Preparing reports for regulatory compliance.
Documenting actions taken on specific alerts.

Best Practices

Regular Monitoring: Check the Alerts page frequently to stay updated on potential issues, ensuring timely resolution and maintaining compliance.
Focus on Critical Alerts: Prioritize Open and OFAC alerts first to address high-risk or time-sensitive items.
Leverage Export: Regularly export your alerts data for record-keeping and ensure compliance documentation is always up to date.
Use Filters and Search: Tailor your view using filters and search options to quickly find and focus on the most important alerts.

Alert Details

Overview

The Alert Details page provides an in-depth view of a specific alert, offering detailed information and tools to manage alerts related to transactions, compliance, and approvals. It is particularly useful for reviewing alerts that require dual approvals, OFAC checks, or other compliance-related actions.

Key Features

Alert Overview:

Alert ID: Displays the unique identifier for each alert (e.g., 445).
Type: Indicates the type of alert (e.g., DUAL_APPROVAL), providing context on the nature of the review required.
Status: Shows the current status of the alert. The available statuses include:

OPEN: The alert is active and requires review or action.
APPROVED: The alert has been reviewed and approved by the necessary parties.
DECLINED: The alert has been reviewed and the associated action or transaction was not approved.
CASE_REVIEW: The alert is under detailed review, often involving more in-depth analysis or further information before a final decision is made.

Description: Provides a brief summary of the context behind the alert (e.g., "Inbound wire file received with 1 transaction totaling $44.00"), offering insight into why the alert was generated.

Entity Details:

Entity Type: Specifies the type of entity involved with the alert (e.g., FILE_NAME), which indicates what triggered the alert.
Entity ID: A clickable link (e.g., ba789dcf-...) that allows users to access additional details or records related to the entity, such as transaction specifics or file details.

Tabs for Additional Information:

Alert Details: Displays the main details of the alert, such as ID, type, and status.
Alert Notes: (not expanded in the screenshot) Use this tab to add notes or comments related to the alert, providing a record of the review process or decisions made.
Alert Timelines: (not expanded) Shows the history of actions taken on the alert, including status changes, timestamps, and any reviews performed.
Documents: (not expanded) Allows users to attach or view supporting documents related to the alert, such as compliance reports or evidence needed for review.

How to Use the Alert Details Page

Review and Update Alert Status:

Navigate to the Alert Details tab to view the key information about the alert.
Assess the description and context of the alert to determine the appropriate action.
Update the Status based on your review:

Set to APPROVED if the alert meets all criteria and no issues are detected.
Set to DECLINED if the alert fails the review or contains discrepancies.
Move to CASE_REVIEW if further investigation is needed before making a decision.

Document Actions and Decisions:

Use the Alert Notes tab to record any observations, decisions, or actions taken during the review process.
Document any discussions or reasons for approval, decline, or further review to maintain an audit trail.

Track Alert History:

View the Alert Timelines tab to track all actions and status changes over time.
This timeline ensures that users can follow the progression of the alert from its creation to resolution, which is essential for compliance audits.

Attach and Review Documents:

Use the Documents tab to upload or view any files relevant to the alert.
This can include reports, evidence, or compliance documentation, supporting the review and decision-making process.

Best Practices

Prioritize Review of OPEN Alerts: Focus on OPEN alerts first to ensure that all pending items are addressed promptly.
Use CASE_REVIEW Wisely: Move alerts to CASE_REVIEW only when a deeper analysis is needed, helping to prioritize those that can be quickly APPROVED or DECLINED.
Keep Detailed Notes: Use the Alert Notes tab to ensure that all decisions are well-documented, which aids in future audits and reviews.
Regularly Monitor Timelines: Use the Alert Timelines tab to stay aware of any delays or backlogs in the alert resolution process.

Alert Notes

Overview

The Alert Notes tab in the Braid Alert Details page serves as a record-keeping tool, allowing users to add, view, and manage notes related to specific alerts. This feature is vital for documenting observations, decisions, or actions taken during the review of alerts, ensuring a clear history is maintained for compliance and auditing purposes.

Key Features

Notes Table:

Displays a comprehensive list of notes related to the selected alert.
Table Columns include:

Note ID: A unique identifier for each note entry, which helps in tracking specific notes.
Username: Shows the user who created or added the note (e.g., jake+d@braidfi.com), providing accountability.
Created: Indicates the date and time when the note was added (e.g., 2024-10-07), helping to track when actions were documented.
Note: Contains the text or description of the note, summarizing decisions or actions (e.g., "approved").

Filtering, Columns, and Density Options:

Filters: Allows users to refine the notes displayed based on criteria such as date or user, making it easier to find relevant notes.
Columns: Users can adjust which columns are visible, customizing the view to focus on the most relevant details.
Density: Switch between different display densities for a more compact or detailed view of the notes, based on user preference.

Search Functionality:

The Search bar enables users to quickly locate specific notes by typing keywords, usernames, or terms found in the notes, helping to efficiently find the information they need.

How to Use the Alert Notes Tab

Adding a Note:

To add a new note, click on the 'Add Note' button (if available) within the Alert Notes tab.
Enter your note details, such as the actions taken, reasons for approval or decline, or any other relevant information.
Click Save to store the note, ensuring that it is recorded as part of the alert’s review history.

Reviewing Notes History:

Use the Notes Table to review the history of all notes associated with the alert.
Look through the Note ID, Username, Created date, and Note text to understand who made what observations and when.
This is especially helpful for maintaining transparency in the review process and ensuring that all actions are properly documented.

Filtering and Searching for Specific Notes:

Use the Filters option to narrow down the displayed notes based on specific criteria, such as a particular user or date range.
Adjust the Columns to customize the view to focus on the information you need.
Use the Search bar to quickly locate notes containing specific terms or keywords, streamlining the process of finding important comments or actions.

Best Practices

Document Clearly: When adding notes, be as detailed as possible about the actions or decisions taken, providing context for future reference.
Regularly Review Notes: Regularly check the Alert Notes tab to ensure all necessary observations and decisions have been properly recorded, supporting a thorough review process.
Use Filters for Focused Review: Utilize the filtering options to focus on notes that are most relevant, such as those created by specific team members or within a particular timeframe.
Search for Key Terms: Use the Search bar to quickly find notes related to specific issues, decisions, or users, making it easier to reference past actions.

Alert Timelines

Overview

The Alert Timelines tab in the Braid Alert Details page provides a detailed chronological record of every action taken on a specific alert. It allows users to see the progression of an alert, from creation through to approval or resolution. This history ensures transparency and accountability, supporting compliance and audit needs.

Key Features

Timeline Table:

Displays a chronological list of all actions related to a selected alert.
Table Columns include:

Timeline ID: A unique identifier for each action entry, helping users reference specific events in the alert’s history.
Username: Indicates which user performed each action (e.g., system or jake+d@braidfi.com), ensuring accountability.
Action Time: Shows the date and time when the action occurred (e.g., 2024-10-07), providing a precise record of events.
Action: Describes the action taken (e.g., CREATED, APPROVED), offering context on what changes or decisions were made at each step.

Filtering, Columns, and Density Options:

Filters: Allows users to refine the displayed actions based on criteria like date ranges or user involvement, making it easier to focus on specific events.
Columns: Users can adjust which columns are visible to customize the view, allowing them to focus on the details most relevant to their review.
Density: Users can switch between different density settings to display the table in a more compact or detailed format, depending on their needs.

Search Functionality:

The Search bar enables users to quickly find specific actions by entering keywords, usernames, or action types, helping to efficiently locate details within the timeline.

How to Use the Alert Timelines Tab

Reviewing the History of Actions:

Navigate to the Alert Timelines tab to access the full history of actions taken on the selected alert.
Use the Timeline Table to see the sequence of events, providing insights into how the alert was handled from creation to approval or resolution.

Tracking Key Events:

Focus on the Action Time and Action columns to understand when important steps occurred, such as when the alert was CREATED or APPROVED.
The Username column helps identify who performed each action, providing clear accountability.

Filtering for Specific Events:

Use the Filters to narrow down the timeline view, focusing on particular users or specific time periods.
Adjust the Columns settings to show or hide certain details, depending on what information is needed.

Searching for Specific Actions:

Use the Search bar to find particular actions, such as when an alert was last updated or which user approved the alert.
This feature is especially useful for quickly locating information without scrolling through the entire timeline.

Best Practices

Review Regularly: Check the Alert Timelines tab regularly to ensure that all actions are properly tracked and to verify that alerts have been processed according to protocol.
Use Filters for Focused Review: Apply filters to focus on key events or actions performed by specific users, making it easier to audit the alert review process.
Document Key Actions: Ensure that all significant actions, such as approvals or declines, are accurately logged to maintain a complete record.
Search for Important Details: Use the search feature to quickly access important entries, saving time when reviewing the alert history.

Alert Documents

Overview

The Documents tab in the Braid Alert Details page is designed for managing files associated with any specific alert. This section allows users to upload, view, and organize documentation that supports the review and resolution of alerts. It serves as a centralized repository for storing all relevant records, ensuring that necessary documentation is easily accessible during reviews, audits, and compliance checks.

Key Features

Document Management:

The Documents tab provides an interface to upload and store files related to the selected alert.
If no documents have been uploaded yet, a message stating "No documents" will appear, indicating that the repository is currently empty.

Upload Document:

The Upload Document button allows users to add files directly from their computer.
Uploaded documents can include:

Compliance reports.
Approval or rejection notes.
Supporting evidence or transaction records.

Once uploaded, the files will be listed in this tab for easy access and review.

Document Access and Management:

After uploading, users can click on each document entry to view or download it.
This ensures that all documentation needed for compliance and review is centralized and accessible within the alert's details.

How to Use the Alert Documents Tab

Uploading a Document:

Click on the Upload Document button in the Documents tab.
Select the file from your computer and upload it to the alert.
Once uploaded, the document will appear in the list, making it available for others involved in the review process.

Viewing and Downloading Documents:

After documents are uploaded, click on any entry in the list to view or download the file.
This feature allows users to quickly access necessary files for ongoing reviews or audits.

Organizing Supporting Files:

Store all relevant documentation, such as compliance records, review notes, and transaction records, to ensure a thorough record is maintained.
This centralized approach helps streamline the review process and ensures that all necessary information is readily accessible.

Best Practices

Upload Relevant Files Promptly: Ensure that all supporting documents are uploaded as soon as they become available to maintain an up-to-date repository for each alert.
Use Clear File Names: Name documents in a way that relates to the alert or the type of document, making it easier to identify the files you need.
Regularly Review Document Records: Check the Documents tab regularly during the review process to ensure all required files are present and accessible.
Centralize Compliance Evidence: Use this tab to store all compliance-related evidence, ensuring it is readily available for internal and external audits.