ACH Return Processing

The ACH Return Rate Dashboard provides insights into ACH return metrics for different businesses. It allows users to filter results by date range, product, and return calculation method, offering a detailed view of unauthorized, administrative, and total return rates. This guide will help you understand how to use the dashboard effectively.

Accessing the Dashboard

• Log in to the Braid system.
• Navigate to the "ACH Return" section from the side menu.
• Select the "Return Rate" tab to view return metrics.

Using Filters to Customize Results

At the top of the dashboard, you’ll find filter options that let you refine the results displayed in the table:

Date Filters

• Start Date: Click the calendar icon next to 'Start Date' to select the beginning date for your return rate data.
• End Date: Click the calendar icon next to 'End Date' to select the ending date for your return rate data.
• The dashboard will display returns occurring within this specified date range.

Product Filter

• Use the dropdown menu under 'Product' to filter results based on specific ACH products (e.g., credits, debits, or specific ACH products).

Method Type

• Choose between Method 1 or Method 2 to determine the return rate calculation method:
  • Method 1: Likely uses a standard calculation of returns relative to total transactions.
  • Method 2: May include additional criteria, offering a different perspective on return rates.

Fetch Return Rate

• Once you've set your filters, click the Fetch Return Rate button to update the table with the desired metrics.

Understanding the Metrics Displayed

The dashboard provides metrics in a table format with the following columns:

Name: Displays the name of the business for which return rates are being tracked.

Return Metrics

• Unauthorized Return: Number of unauthorized returns, typically due to a customer disputing a transaction.
• Administrative Return: Number of returns due to administrative errors, such as incorrect account details.
• Other Return: Number of returns for reasons other than unauthorized or administrative causes.
• Total Return: Sum of all returns (unauthorized, administrative, and other).
• Total Origination: Total number of ACH transactions initiated by the business.

Return Rate Calculations

• Unauthorized Return Rate: Percentage of unauthorized returns relative to total transactions.
• Administrative Return Rate: Percentage of administrative returns relative to total transactions.
• Total Return Rate: Percentage of total returns relative to total transactions.

How to Interpret Return Rates

• High Unauthorized Return Rates: May indicate potential compliance issues or fraudulent activity. These should be monitored closely to ensure adherence to NACHA regulations.
• Administrative Return Rates: High rates may signal data entry errors or process issues within the originator’s systems, requiring a review of input protocols.
• Total Return Rate: Provides a comprehensive view of all return types, offering a high-level metric for overall transaction quality.

Additional Features

• Columns & Density: Use the Columns and Density settings to adjust visible columns and the table's density for easier reading.
• Search Bar: Utilize the search bar to quickly find a specific business by name.
• Pagination: Navigate through pages using the arrows at the bottom right corner of the table if more than one page of results is available.

Compliance & Monitoring

• Ensure regular monitoring of return rates to maintain compliance with NACHA regulations. If a return rate exceeds the acceptable threshold set by NACHA, investigate the root cause and take corrective action.

Best Practices

• Set realistic date ranges to ensure performance is optimal and results are relevant.
• Regularly review the data to identify trends and take proactive measures to minimize return rates.
• For financial institutions managing multiple businesses, use the product filter to focus on specific ACH services or product lines.